Co-browsing for insurance claims
By the BrowseWithMe team · Updated 25 September 2026
Short answer
People file claims on a bad day: after an accident, a flood or a theft. Online claim forms ask for policy numbers, dates, photos and details they don’t have to hand. Co-browsing lets your agent sit “next to” the customer on the claim form and help them finish it right the first time.
Where co-browsing helps most
- First notice of loss. Guide the customer through what happened, step by step.
- Uploading photos and documents. Show exactly which button to press.
- Choosing cover or add-ons. Point to the difference between options.
- Policy changes. New car, new address, new driver.
Fewer mistakes, fewer call-backs
A claim with a missing field often means another call, another email, and a longer wait for the customer. When the agent sees the form, they can spot gaps before the customer submits. That is better for the customer and cheaper for you.
Keeping claim data private
Claims can include health details and bank accounts. With BrowseWithMe, the agent sees only your claim pages, sessions run in Brussels, and recording is off unless you turn it on.